Warranty Conditions

1. Warranty Coverage Periods
Our warranty starts from the shipping date and covers the following components:

5 Years: Bicycle frame.

1 Year: Battery, controller, and motor. (If a defect occurs after 1 year, we can still provide repair services depending on parts availability, but without international shipping costs).

6 Months: Handlebars, stem, seat post, hubs, rims, and bottom bracket.

6 Months: Brake levers, throttle, sensors, and charger.

Consumables: Lights, pedals, cranks, chains, flywheels, and brake pads are considered wear and tear parts. These are only covered for 30 days against initial manufacturing defects.

2. Warranty Exclusions
The warranty does not cover:

Standard wear and tear after the initial coverage period.

Damage caused by improper maintenance, accidents, collisions, or misuse.

Damage resulting from exposure to chemicals or extreme environmental conditions.

Unauthorized disassembly or modifications with non-original replacement parts.

Bicycles used for commercial purposes or rentals.

Consequential damage from continued riding with a known defect.

3. How to Make a Warranty Claim
If you experience any issues with your Cysum E-bike, please contact us immediately. To ensure a quick resolution, please provide the following:

Requirements for Your Claim:

Order Number: This can be found in your confirmation email.

Visual Proof: Clear photos and/or a short video showing the damaged area or technical issue.

Description: A brief explanation of how and when the problem occurred.

Contact Information:
Please send your claim details to our dedicated service team:

Email address: kunde@cysum.com

Official Company Information:
This warranty is granted by:
DAOGESHI TRADING CO., LIMITED
Wealth Commercial Centre, No. 48 Kwong Wa Street
Flat/RM No. 6, 12th Floor
Hong Kong